Privacy Policy

What Ava is

Ava is a fully synthetic, fictional AI companion for adults 18 and older. This policy explains what information the service stores so Ava can work, how it is used, and the controls you have over it.

What we store

• Your conversations. Your chats are stored with your account so your conversation history and continuity are there when you come back.
• Memories. Ava saves short notes — preferences, facts, and goals you share — so conversations feel continuous. She never saves passwords or payment details as memories.
• Your phone number. If you link a device or use voice calls, we store the number you verify. It is used to confirm the device is yours and to place and receive Ava's calls.
• Call information. If you talk with Ava by phone, we keep call records such as when a call happened, how long it lasted, and the minutes it used, so your balance stays accurate.
• Purchase records. Payments are processed by Square. We keep a record of what you bought (for example Ava Plus or a minutes pack) so your account gets what you paid for. We do not store your full card number — Square handles payment details.
• Product events. We record anonymous first-party product events — things like message counts and feature use — to run and improve the service. These events are not the content of your messages.
• Browser storage. Your browser keeps small local items, such as your age confirmation and session, so the site works on your device.

How it is used

Your information is used to run Ava: keeping your conversations continuous, remembering what you asked her to remember, verifying your device, placing calls you request, applying your purchases, and keeping the service safe.

What we never do

• Your chats are private to your account. They are never sold.
• They are never shared with advertisers.
• They are never used to target you elsewhere.

Who helps us run Ava

A small number of service providers process information on our behalf so the product works: Square processes payments, and a voice provider carries the phone calls. They receive only what they need to do their part.

Your controls

• Memories page: review, edit, or erase anything Ava remembers, any time, on the memories page.
• Delete my data: the Trust & controls page has a "Delete my data" control that erases what Ava remembers about you and clears this browser.
• Questions or requests: use the report a problem form on the Trust & controls page and we will look into it.

Adults only

Ava is for adults 18 and older. You confirmed your age before entering, and the service is not directed to anyone under 18.

Changes to this policy

If this policy changes, we will update this page and move the effective date at the top. The version posted here is the one that applies.